Frequently Asked Questions
Everything you need to know about your Prism Smoke Shop experience.
How do you ensure the privacy of my order?
We prioritize your privacy by using discreet, plain packaging with no mention of 'Prism Smoke Shop' or the contents on the exterior label. Your billing statement will also show a generic descriptor for added confidentiality.
What is your return policy for glass items?
We offer a 30-day return policy for all unused items in their original packaging. Please inspect your glass upon arrival; if an item arrives damaged, contact our support team within 48 hours with photos to receive a free replacement.
Do you require age verification for purchases?
Yes, in compliance with federal and state laws, all customers must be at least 21 years of age. We utilize a secure third-party age verification system at checkout to confirm your eligibility.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping within the continental U.S. typically takes 3-7 business days, though expedited shipping options are available at checkout.
Are your products authentic and high-quality?
Absolutely. Prism Smoke Shop only sources from reputable manufacturers and authorized distributors. We personally vet every brand to ensure all glass, vaporizers, and accessories meet our strict quality standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as secure mobile payment options. All transactions are encrypted to ensure your financial data remains safe.